Aim: It’s essential to define: who your internal & external stakeholders are. E.g. Colleagues who will support different stages of the journey or involved in the approval process (budget holders, HR, etc.), and the everyday implementation of the plans for the clinic (Core Team).
Objective: Focus on ‘How to’ effectively and permanently change the way staff operate in the Clinic – for the better.
Method: Design an effective process which anchors the new behaviours & actions to the Goals; making the transition to the new behaviours seamlessly. This is a crucial component for successful & permanent change.